How it works

How it works: unhurried, explained, in writing

From your first question to a warm loft, here’s what happens and when.

Illustration: talking a loft job through at the door

  1. Tell us about your home

    Your postcode, the kind of house and what you’d like. If you’re not sure, choose “Not sure yet”.

  2. We get in touch

    We call or email to talk it through and answer your questions, including about natural materials.

  3. We look at the loft

    Where the job needs it, we come and see the loft, so the quote reflects what’s really up there.

  4. Your quote, in writing

    The work, the material, the depth, anything else we’ll fit, and the price. Nothing is agreed yet.

  5. Take your time

    Read it, ask questions, compare options. Go ahead only if you’re happy.

  6. A tidy job

    We agree a day, do the work, keep the dust in the loft and take the waste away.

Nothing starts until you’ve read it

Your quote says what we’ll do in the loft, which material and how deep, whether anything old comes out, the hatch, pipes and airflow, any boarding, and what happens to the waste. Then the price.

If we find something unexpected once we’re up there, we stop and tell you before anything changes.

Good questions to ask any installer

  • Which material would you use, and would a natural one suit my loft?
  • Does any old insulation need removing first?
  • How will you keep the eaves clear and the loft ventilated?
  • Will you insulate and draught-proof the loft hatch?
  • How long will the work take, and will you take the waste away?

Common questions

How much does a quote cost?
Nothing. Quotes are free and there is no obligation to go ahead.
Do you need to come to my house?
For most jobs, yes, once, so we can see the loft before giving you a final price. For some simple jobs we can quote from photos.
How long does the work take?
Most lofts take a day or less. Removing old insulation, boarding or difficult access can take longer. Your quotation gives a time estimate.
Do I need to be at home?
Someone needs to let us in and show us the loft hatch. You don’t need to stay in the room.
Is the work guaranteed?
Eligible installations come with a written guarantee of up to 5 years. Your quotation says whether one applies, how long it runs, what it covers and anything you need to do to keep it valid.
Who does the work?
Our experienced loft insulation installers.
What if I’m not happy with something?
Tell us straight away and we will put it right where we can. Our complaints page explains the process.

Find out what your loft needs, in plain words

Tell us about your home. We’ll explain the options and send a written quote. No obligation.

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